BrokerPlus Technologies Inc.
Effective March 1, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your", or "Customer") and BrokerPlus Technologies Inc. ("BrokerPlus", "we", "us", "our") governing your access to and use of the BrokerPlus platform, including all associated services, features, and tools (collectively, the "Service").
By creating an account or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
BrokerPlus provides a cloud-based mortgage workflow platform for licensed mortgage brokers and brokerages in Canada. The Service includes deal pipeline management, document processing, borrower portal, lender submission tools, communication workflows, and related features.
The Service is intended for use by licensed mortgage professionals and is not a consumer product. BrokerPlus does not provide mortgage advice, lending services, or financial advice of any kind.
You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
You agree to notify BrokerPlus immediately if you become aware of any unauthorized use of your account. BrokerPlus is not liable for any loss arising from unauthorized access to your account.
You agree to use the Service only for lawful purposes and in compliance with all applicable laws and regulations, including but not limited to mortgage brokerage licensing requirements and privacy legislation (PIPEDA).
You agree not to:
In addition to the restrictions set out in Section 4, users of the BrokerPlus platform must not, and must not permit any third party to, engage in any of the following activities:
Scraping and data harvesting. Using automated tools, scripts, bots, crawlers, or similar mechanisms to extract, scrape, harvest, or collect data from the platform, including borrower data, lender information, deal data, or platform content.
Reverse engineering. Decompiling, disassembling, reverse engineering, or otherwise attempting to derive the source code, algorithms, data structures, or underlying technology of the platform or any component thereof, except to the extent expressly permitted by applicable law that cannot be waived by contract.
Malicious software. Uploading, transmitting, or introducing any virus, worm, Trojan horse, ransomware, spyware, adware, or other malicious code or software to or through the platform.
Denial-of-service attacks. Conducting or facilitating any distributed denial-of-service (DDoS) attack, flooding, or other activity intended to disrupt, overload, or impair the availability or performance of the platform.
Circumventing security measures. Attempting to bypass, disable, interfere with, or circumvent any security feature, access control, authentication mechanism, or encryption implemented by BrokerPlus.
Competitive intelligence. Accessing or using the platform for the purpose of building, developing, or improving a competing product or service, or for benchmarking or competitive analysis.
Unauthorized access. Accessing or attempting to access accounts, data, systems, or networks belonging to other users or to BrokerPlus without authorization.
Misrepresentation. Providing false, misleading, or fraudulent information when creating an account, processing a mortgage deal, or communicating through the platform.
BrokerPlus reserves the right to suspend or terminate access for any user who engages in prohibited activities, without notice and without liability.
You retain all rights to the data you upload or input into the Service ("Customer Data"). BrokerPlus does not claim ownership of Customer Data.
BrokerPlus processes Customer Data solely to provide the Service and as described in our Privacy Policy. We do not sell, rent, or trade Customer Data. We do not use Customer Data for AI model training.
You are responsible for ensuring that you have obtained all necessary consents from borrowers and other individuals whose personal information is processed through the Service, in compliance with PIPEDA and applicable provincial privacy legislation.
BrokerPlus's communication features are subject to Canada's Anti-Spam Legislation (CASL, S.C. 2010, c. 23). The following provisions govern how the platform handles broker-to-borrower electronic communications.
Express consent is obtained when a borrower affirmatively opts in to receive electronic communications through the BrokerPlus borrower portal. Express consent remains valid until the borrower withdraws it.
Implied consent may exist where the broker has an existing business relationship with the borrower, such as where the borrower has made an inquiry about mortgage services within the preceding six (6) months, or where the broker has an ongoing mortgage transaction with the borrower. Implied consent is time-limited and expires as provided under CASL.
Brokers are solely responsible for ensuring that valid consent (whether express or implied) exists before using BrokerPlus's communication features to send electronic messages to borrowers. BrokerPlus provides the communication infrastructure but does not independently verify the existence of consent between the broker and the borrower.
Every electronic message sent through BrokerPlus must include the broker's identifying information, the applicable brokerage's contact information, and a functioning unsubscribe mechanism, all of which the platform provides by default.
BrokerPlus includes an unsubscribe mechanism in all electronic messages sent through the platform. When a borrower exercises their right to unsubscribe, the platform will process the request within ten (10) business days and notify the applicable broker. Brokers must not send further commercial electronic messages to borrowers who have unsubscribed.
BrokerPlus implements reasonable administrative, technical, and physical safeguards to protect Customer Data as described in our Privacy Policy. All Customer Data is stored and processed within Canada.
While we take commercially reasonable measures to protect your data, no method of transmission or storage is completely secure. You acknowledge that you provide data at your own risk.
BrokerPlus uses artificial intelligence and machine learning technologies to provide document classification, data extraction, field validation, and related processing features (collectively, "AI Features"). While BrokerPlus endeavours to maintain a high degree of accuracy in its AI Features, the following limitations and disclaimers apply:
No guarantee of accuracy. AI-generated outputs - including extracted data fields, document classifications, validation results, and suggested values - may contain errors, omissions, or inaccuracies. BrokerPlus does not warrant or guarantee the accuracy, completeness, or reliability of any AI-generated output.
Professional judgment required. AI Features are designed to assist mortgage professionals, not to replace their professional judgment. Brokers and authorized users must independently review, verify, and confirm all AI-generated outputs before relying on them, submitting them to lenders, or using them to make decisions.
No liability for AI outputs. To the maximum extent permitted by applicable law, BrokerPlus shall not be liable for any loss, damage, claim, or expense arising from or related to inaccuracies in AI-generated outputs, including but not limited to: incorrect data extraction from borrower documents, misclassification of document types, erroneous validation results, or any downstream consequences of submitting unverified AI outputs to lenders or other third parties.
Broker responsibility. The broker is solely responsible for the accuracy of all information submitted to lenders through or in connection with the BrokerPlus platform, regardless of whether such information was generated, suggested, or processed by AI Features.
The BrokerPlus platform, including all content, tools, and outputs, is provided for informational and workflow management purposes only. The platform does not constitute financial advice, mortgage advice, legal advice, or any other form of professional advice.
Brokers and users should not place undue reliance on any data, analysis, suggestion, or output provided by the platform. Without limiting the generality of the AI-Powered Document Processing Disclaimer in Section 9, BrokerPlus makes no representations or warranties regarding the suitability of the platform for any particular transaction or borrower scenario.
Users acknowledge that mortgage underwriting, document verification, and regulatory compliance require the exercise of professional judgment that cannot be delegated to any software platform, and that BrokerPlus is not a substitute for such judgment.
Certain features of the Service require a paid subscription. Subscription fees are billed in advance on a monthly basis. All fees are in Canadian dollars. Subscriptions automatically renew at the end of each billing period unless cancelled in accordance with Section 11.2.
BrokerPlus reserves the right to change subscription fees with 30 days' notice. Continued use of the Service after a fee change constitutes acceptance of the new fees.
You may cancel your subscription at any time through the account settings page or by contacting support at hello@getbrokerplus.ca. Upon cancellation:
Subscription fees are generally non-refundable. However, refund requests will be considered in the following circumstances:
To request a refund, you must submit a written request to hello@getbrokerplus.ca within thirty (30) days of the charge in question, describing the basis for the request. BrokerPlus will review and respond to refund requests within fifteen (15) business days. BrokerPlus's decision on refund requests is final, subject to applicable law.
The Service, including all software, designs, text, graphics, and other content (excluding Customer Data), is the proprietary property of BrokerPlus and is protected by Canadian and international intellectual property laws.
BrokerPlus grants you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes during the term of your subscription.
The Service may integrate with third-party services (e.g., lender submission systems, email providers, credit bureaus). Your use of these integrations is subject to the terms and policies of those third-party providers. BrokerPlus is not responsible for the availability, accuracy, or practices of any third-party service.
The BrokerPlus platform is designed for use by licensed mortgage professionals operating in Canada. While the platform may be accessible from outside Canada, the following limitations apply:
BrokerPlus will use commercially reasonable efforts to maintain the availability of the Service. However, the Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.
BrokerPlus does not guarantee uninterrupted or error-free operation of the Service.
Either party may terminate these Terms at any time by providing written notice. BrokerPlus may suspend or terminate your access to the Service immediately if you breach these Terms.
Upon termination, BrokerPlus will make your Customer Data available for export for a period of thirty (30) days following the effective date of termination. BrokerPlus will provide reasonable assistance with data export requests during this period.
After the 30-day export window:
Sections relating to limitation of liability, AI disclaimers, indemnification, prohibited activities, intellectual property, confidentiality, and post-termination obligations survive termination of these Terms.
To the maximum extent permitted by applicable law, BrokerPlus and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or related to your use of the Service.
BrokerPlus's total aggregate liability for any claims arising under these Terms shall not exceed the total fees paid by you to BrokerPlus in the twelve (12) months preceding the event giving rise to the claim.
You agree to indemnify, defend, and hold harmless BrokerPlus from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any applicable law or regulation.
BrokerPlus is committed to providing an accessible platform in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Integrated Accessibility Standards Regulation (Ontario Regulation 191/11).
We strive to ensure that the BrokerPlus platform meets the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA, as required by the AODA for web-based content and applications. This includes designing and developing the platform with considerations for users who rely on assistive technologies.
If you require an accommodation to access or use the BrokerPlus platform, or if you encounter an accessibility barrier, please contact us and we will work with you to provide an appropriate accommodation in a timely manner:
Accessibility and Accommodations Contact
Email: amir@getbrokerplus.ca
We welcome feedback on the accessibility of the BrokerPlus platform. Feedback can be directed to the contact above and will be reviewed and addressed in accordance with our obligations under the AODA.
These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Ontario.
BrokerPlus reserves the right to modify these Terms at any time. We will provide at least 30 days' notice of material changes. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
Questions about these Terms should be directed to:
BrokerPlus Technologies Inc.
8 Dovercourt Road, Toronto, Ontario, Canada M6J 0B6
Email: amir@getbrokerplus.ca
© 2026 BrokerPlus Technologies Inc.
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